Recruiting
Having a solid foundation of hard-working, enthusiastic employees can bring energy and vigor to your business. We hire hard workers and train them to be effective leaders and marketers, while also making sure that they fit in to the culture of your business and have the same values and goals of the organization. Your new employees will have good attitudes, prior job success, and an excellent sense of accountability.
Customer Satisfaction (CSI)
Many dealerships are compared and ranked by their manufacturers solely based upon their customer satisfaction index. With such an aggressive market, your own dealership needs to have an impressive score in order to improve. With our services, your dealership can balance a consistent amount of good reviews and prove to the potential client that a bad experience is only an irregularity that will never occur again.
Website Performance Monitoring
When a potential buyer visits your dealership website, the goal is that they pick up the phone and call or visit the showroom in person. Our services will monitor your website and optimize the best strategy in order to make it hard for the potential buyer to do business with anyone else.
Inventory Merchandising
The goal of your business is to optimize the sale from the manufacturer to the dealership to the buyer in order to create the greatest capital gain and the best advantage over the other dealerships. With an immense amount of required strategy, our services will bring you more control over your competitors and a better return on investment.
Customer Relationship Management (CRM) Analysis
The customer and the dealership should always have a healthy and continuous relationship with each other. Our CRM Analysis will bring you insights about your customers and the knowledge of how you can keep them using your products and services.
Vendor Reliability and Accountability
With such a significant purchase decision, the client needs a vendor that has an efficient sale process. Our services will help prove that your dealership is the most organized and reliable when it comes to the requests and expectations of the customer.
Pay Plan Development
A well-constructed auto dealership needs a convenient, motivated payment system. Our services will provide you with specific payment options to ensure customer satisfaction, while also preparing your business to compete in the aggressive auto sale market.
Retention
The ultimate goal of your business should be to make it difficult for the client to ever want to do business with someone else. We provide retention services to ensure that the client stays active with the dealer. Whether it pertains to buying a new vehicle or servicing an existing one, your clients will stay with you and become a reliable source of income for your dealership.
Online Reputation
In order to see a positive growth in income and sales, you must always ask yourself how you can improve your services and become the prominent auto dealership. Our staff will monitor your website and social media platforms while creating solutions tailored specifically to your business to help you become the best you can be.